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SriLankan Airlines Check-In: A Complete Guide

SriLankan Airlines, the flag carrier of Sri Lanka, is known for its exceptional service, great value, and wide range of international and domestic routes. Whether you're flying within Sri Lanka or to international destinations, SriLankan Airlines provides multiple convenient check-in options. This guide will help you understand the check-in process for your SriLankan Airlines flight, including online check-in, mobile check-in, and airport check-in, to make your journey as smooth as possible.

1. Online Check-In

Online check-in is one of the most convenient ways to check in for your flight with SriLankan Airlines. By checking in online, you can save time, avoid queues at the airport, and even select your seat in advance. This option is available for both domestic and international flights and opens 24 hours before the flight's departure.

Steps for Online Check-In:

1. Visit the SriLankan Airlines Website: Go to the official SriLankan Airlines website.

2. Enter Your Booking Information: You will need your booking reference number (PNR) and last name to retrieve your booking details.

3. Select Your Seat: During the check-in process, you can select your preferred seat if you haven't already done so during booking.

4. Add Baggage & Services: You can add extra baggage, request special meals, or even request seat upgrades if available.

5. Obtain Your Boarding Pass: Once your check-in is complete, you can download and print your boarding pass or receive it digitally on your mobile device.

Benefits of Online Check-In:

• Skip the Airport Lines: If you're traveling with only carry-on luggage, you can go straight to security without visiting a check-in counter.

• Seat Selection: Secure your preferred seat, especially for long-haul or premium flights.

• Convenience: Check in from anywhere with internet access, whether you're at home, at work, or traveling on the go.

Online check-in opens 24 hours before departure and closes 1 hour before for international flights and 45 minutes before for domestic flights.

2. Mobile Check-In (SriLankan Airlines App)

For travelers who prefer using their smartphones, SriLankan Airlines offers mobile check-in via its mobile app. This allows you to check in, receive your boarding pass digitally, and get real-time updates on your flight.

How to Check In Using the SriLankan Airlines App:

1. Download the SriLankan Airlines App: The app is available for download on both iOS and Android devices. You can find it in the App Store (iOS) or Google Play (Android).

2. Log Into Your Booking: Open the app and enter your booking reference number and last name to retrieve your flight details.

3. Complete the Check-In Process: Follow the prompts to check in. You can select your seat, add baggage, and make special requests like meal preferences.

4. Get Your Boarding Pass: After completing your check-in, your boarding pass will be available on your phone. You can either show it digitally or email it to yourself for printing if necessary.

Benefits of Mobile Check-In:

• Instant Notifications: Receive updates on gate changes, delays, or cancellations directly on your phone.

• Mobile Boarding Pass: Use your phone to show your boarding pass, eliminating the need for a paper version.

• Convenience: Manage your booking, change seats, and access your boarding pass all from your phone.

3. Airport Check-In

For passengers who prefer to check in at the airport or require assistance, SriLankan Airlines offers check-in counters at all major airports it operates from. Additionally, many airports offer self-service kiosks, which can speed up the check-in process.

Self-Service Kiosks:

• How They Work: In certain airports, SriLankan Airlines provides self-service kiosks where you can check in by scanning your passport or entering your booking reference number. The kiosk will print your boarding pass and baggage tags, allowing you to proceed quickly.

• Benefits: These kiosks are particularly helpful when traveling during busy times, reducing waiting times at the counter.

Check-In Counters:

• Personal Assistance: If you need assistance with your booking, baggage, or special requests (such as traveling with children or requiring additional help), the staff at the check-in counters will assist you.

• Check-In Deadlines:

  • For international flights, check-in closes 1 hour before departure.

  • For domestic flights, check-in closes 45 minutes before departure.

  • Baggage Drop: If you have checked luggage, ensure you reach the check-in counter well in advance. It’s recommended to arrive at least 2 hours before for international flights and 1 hour before for domestic flights.

4. Check-In Time Guidelines

To ensure a smooth check-in process, it's important to follow the recommended check-in timelines:

• Online Check-In: Opens 24 hours before departure.

• Mobile Check-In: Available 24 hours before departure via the SriLankan Airlines app.

• Airport Check-In:

  • For international flights, check-in closes 1 hour before departure.

  • For domestic flights, check-in closes 45 minutes before departure.

For a stress-free journey, it’s best to check in as early as possible, especially if you have checked baggage or require special services.

5. Baggage Allowance and Special Requests

SriLankan Airlines offers different baggage allowances based on the class of travel, and passengers can add extra baggage or request special services during the check-in process.

Baggage Allowance:

• Carry-On Baggage:

  • Economy Class: 1 piece of carry-on baggage up to 7 kg (15 lbs).

  • Business Class: 2 pieces of carry-on baggage, each up to 7 kg (15 lbs).

  • Carry-On Dimensions: The total dimensions (L + W + H) should not exceed 115 cm (45 inches).

• Checked Baggage:

  • Economy Class: 1 piece of checked baggage up to 30 kg (66 lbs).

  • Business Class: 2 pieces of checked baggage, each up to 32 kg (70 lbs).

  • Excess Baggage: If you have more baggage than the standard allowance, you can purchase extra baggage at the time of check-in or in advance through the SriLankan Airlines website.

Special Requests:

• Assistance for Reduced Mobility: If you require special assistance (e.g., wheelchair or priority boarding), it’s advisable to request this service at least 48 hours before your flight.

• Special Meals: SriLankan Airlines offers a variety of special meal options (e.g., vegetarian, halal, gluten-free). Be sure to request your special meal when booking or at least 24 hours before departure.

• Traveling with Pets: If you're traveling with pets, SriLankan Airlines allows pets to travel as checked baggage or in the cabin. Notify the airline in advance if you plan to travel with a pet.

6. Check-In Tips

• Arrive Early: Arrive at the airport at least 2 hours before international flights and 1 hour before domestic flights to ensure ample time for check-in, baggage drop, and security.

• Travel Documents: Ensure that your passport is valid for at least 6 months beyond your planned return date, and have all the necessary visas for your destination.

• Baggage Policies: Familiarize yourself with the baggage policies to avoid any unexpected charges or delays.

• Download the SriLankan Airlines App: The app provides access to your boarding pass, flight updates, seat selection, and other useful features.

• Check Flight Status: Always check the status of your flight for any delays, gate changes, or cancellations. You can do this through the SriLankan Airlines app or website.

Conclusion

SriLankan Airlines provides several check-in options to make your travel experience convenient and stress-free. Whether you choose to check in online, via mobile, or at the airport, you can streamline your journey with careful planning. By following the recommended check-in deadlines, reviewing baggage policies, and arriving early, you can ensure a smooth start to your trip. Safe travels with SriLankan Airlines!